Yes! We work hand in hand with our licensing partners to provide you 100% officially licensed merchandise.

Yes! We work hand in hand with our licensing partners to provide you 100% officially licensed merchandise.&#xA0;

You say your merchandise is officially licensed, is this true?

Our commitment is to provide officially licensed merchandise that meets the high standards we have for our products. However, navigating the complex landscape of licensing agreements can sometimes present challenges that impact our ability to offer c

&#xA0;Our commitment is to provide officially licensed merchandise that meets the high standards we have for our products. However, navigating the complex landscape of licensing agreements can sometimes present challenges that impact our ability to offer certain products. These partnerships are essential in maintaining the integrity and quality of our products. We understand how truly disappointing this can be for our community. As collectors ourselves, we recognize the importance of having items that are not only officially licensed but also crafted with the utmost attention to detail and authenticity. We are actively working with our licensing partners to explore solutions that will allow us to expand our product offerings. Our goal is to secure the necessary rights to bring more of the items you love into your collections.&#xA0;Thank you for your patience and understanding as we navigate these challenges. We value your support and are grateful for the years you&apos;ve spent with us!&#x1F60A;

Why cant some Brands be shipped to Canada?

For all our tees and bottoms, we recommend you wash on cold and tumble dry on low. If you have an anorak or a bomber jacket, we recommend spot cleaning!

&#xA0;For all our tees and bottoms, we recommend you wash on cold and tumble dry on low. <span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: 400; font-stretch: inherit; font-size: 14px; line-height: 1.5; font-family: Helvetica, Arial, sans-serif; vertical-align: baseline;">If you have an anorak or a bomber jacket, we recommend spot cleaning!&#xA0;

How should I care for my items?

It's totally normal for new items with faux leather to have this smell when they're not hanging up in a retail store. We recommend sprinkling the inner lining with baking soda and setting the item in a sealable container/bag for about 48-72 hours. Af

It&apos;s totally normal for new items with faux leather to have this smell when they&apos;re not hanging up in a retail store. We recommend sprinkling the inner lining with baking soda and setting the item in a sealable container/bag for about 48-72 hours. After that you should be all set to dust off your baking soda and show off your new jacket!&#xA0; An alternate, if possible, would be to hang your jacket outside for about 12-24 hours &#x1F600;

Help! My Faux Leather has a smell!

Q: How often do items get restocked?. A: The frequency of restocks varies depending on the demand for the product. Popular items may be restocked more frequently, while others might have less frequent restocks. Q: How can I find out when an item will

Q: How often do items get restocked?A: The frequency of restocks varies depending on the demand for the product. Popular items may be restocked more frequently, while others might have less frequent restocks. Q: How can I find out when an item will be restocked?A: We provide information about restocks through email notifications and socials! You can sign up for email alerts, follow us on social media, or check the product page for restock updates. Q: Can I pre-order items during restocks?A: We currently offer pre-orders for select items that are expected to be restocked. Not every item restocked will have a pre-order option. Q: Are restocked items identical to the previous stock?A: In most cases, restocked items are identical to the previous stock. However, there might be occasional updates or improvements to the product. Q: The size I needed to exchange for is out of stock, Can I reserve an item for them you restock?A: Restocked items are on a first-come, first-serve basis. It&apos;s recommended to return the item for store credit!&#xA0;

Do you ever restock items?

15 days after we've dispatched your gear to you, expect an email with a link to share your thoughts. Your input means a lot to us – it's what keeps our reviews authentic and valuable.

15 days after we&apos;ve dispatched your gear to you, expect an email with a link to share your thoughts. Your input means a lot to us &#x2013; it&apos;s what keeps our reviews authentic and valuable.

How do I leave a review?

Of course! It is absolutely possible to update the shipping address and recipient's name to the person you have in mind for the items. It's important to mention that our packages are sent without invoice slips or return codes. We recommend providing

Of course! It is absolutely possible to update the shipping address and recipient&apos;s name to the person you have in mind for the items. It&apos;s important to mention that our packages are sent without invoice slips or return codes. We recommend providing them with the order number and your email address in case they need to request any exchanges for the item.

Can I send an order as a gift?

Warranty for Heroes and Villains Star Wars Luggage

We offer a limited 12-month warranty that covers any defects in material and workmanship for the specific length of the warranty period from the date of purchase. The warranty provided for herein applies only to the first purchaser or gift recipient of the product for a period of twelve months starting from the date this product was purchased. We will replace the product, without charge, with a current comparable item if a manufacturer defect arises. Different terms apply outside of the US and Canada. Please email us at <a href="mailto:customerservice@heroesvillains.com" rel="noreferrer noopener" target="_blank" title="mailto:customerservice@heroesvillains.com">customerservice@heroesvillains.com</a> for further details and/or submit a warranty claim.&#xA0;This warranty does not cover damage caused by accident, misuse, theft, normal wear and tear or injury to the goods caused by common carrier or private delivery services. Implied warranty of merchantability of fitness is limited to the term of warranty contained herein. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. This warranty gives you specific legal rights and you may also have other rights that may vary from state to state.&#xA0;&#xA0;

General FAQs