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Heroes & Villains

Heroes and Villains help center for all your frequently asked questions

H&V Help Center

You say your merchandise is officially licensed, is this true?

Why cant some Brands be shipped to Canada?

How should I care for my items?

Help! My Faux Leather has a smell!

Do you ever restock items?

How do I leave a review?

Can I send an order as a gift?

Star Wars Luggage Warranty

General FAQs

How long will it take to get my order?

What shipping options do you provide?

When will I see tracking info?

My address is incorrect; Can I change it?

International Shipping

Tracking hasn't moved

My order shipped but I never got my package...

Shipping FAQs

Pre-Order Frequently Asked Questions

What forms of payment do you accept?

I changed my mind... Can I cancel?

I accidentally ordered the wrong size; can you change it for me?

My order was charged twice...but I only see one order.

Price Match Policy

California Taxes

Why was my order cancelled?

Are any of your items final sale items?

Orders & Payment

Are Exchanges/Returns extended for the Holidays?

Returns Policy

Exchange Policy

Damaged/Incorrect Items

Return & Exchange Process

I received item(s) as a gift, Can I make a return/exchange?

Returns & Exchanges

How do I earn points?

Can I cancel a reward redemption so I can save my points for a bigger discount?

How do I find previously redeemed rewards?

Why isn't my reward working at checkout?

Can I transfer my points?

Referrals

How do I redeem points?

Rewards

Questions on payment and order status can be found here!

Check out our policy for easy returns & exchanges!

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General FAQs

Shipping FAQs

Orders & Payment

Returns & Exchanges

Rewards