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Heroes & Villains

Heroes and Villains help center for all your frequently asked questions

H&V Help Center

You say your merchandise is officially licensed, is this true?

Why cant some Brands be shipped to Canada?

How should I care for my items?

Help! My Faux Leather has a smell!

Do you ever restock items?

How do I leave a review?

Can I send an order as a gift?

Star Wars Luggage Warranty

General FAQs

How long will it take to get my order?

What shipping options do you provide?

When will I see tracking info?

My address is incorrect; Can I change it?

International Shipping

Tracking hasn't moved

My order shipped but I never got my package...

Shipping FAQs

Pre-Order Frequently Asked Questions

What forms of payment do you accept?

I changed my mind... Can I cancel?

I accidentally ordered the wrong size; can you change it for me?

My order was charged twice...but I only see one order.

Price Match Policy

California Taxes

Why was my order cancelled?

Are any of your items final sale items?

Orders & Payment

Returns Policy

Exchange Policy

Damaged/Incorrect Items

Return & Exchange Process

I received item(s) as a gift, Can I make a return/exchange?

Returns & Exchanges

How do I earn points?

Can I cancel a reward redemption so I can save my points for a bigger discount?

How do I find previously redeemed rewards?

Why isn't my reward working at checkout?

Can I transfer my points?

Referrals

How do I redeem points?

Rewards

How do your size charts work?

Classic Tees

Long Sleeve Tees

Cropped Tees

Hoodies

Bomber Jacket

Womens Bomber Jacket

Womens Wide Leg Lounge Pant

Belted Shorts

Size Charts

Questions on payment and order status can be found here!

Check out our policy for easy returns & exchanges!