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Shipping FAQs

All our shipping info can be found here!

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How long will it take to get my order?

We process orders Monday–Friday, excluding federal holidays. Orders placed after 12 pm CST Friday and through the weekend won’t be processed until the following Monday. We will send out an email with tracking information as soon as your order ships.

What shipping options do you provide?

We process orders Monday–Friday, excluding federal holidays. Orders placed after 12 pm CST Friday and through the weekend won’t be processed until the following Monday. Our processing time for all orders is 1-3 business days. During peak periods such

When will I see tracking info?

After your order is picked, packed, and shipped it may take up to 48 hours after receiving tracking information for all of your delivery updates!

My address is incorrect; Can I change it?

Once your order ships, we’re unable to change its destination so please ensure all address information is correct along with any APT, unit, or suite numbers. If you still need to make a change, send an email to [email protected] as s

International Shipping

Right now, we can only ship to the U.S. 😭 But we hope one day we can ship product to you no matter where you are, so sign up for our emails and tell us where else we should ship to!

Tracking hasn't moved

We ask that you keep an eye on your tracking!. If your tracking link says "Pending" or your delivery date hasn't been updated in over 10 business days (excluding weekends), please reach out to us so we can take a look ASAP!  customerservice@heroesvil

My order shipped but I never got my package...

Don’t worry! If you’ve received a tracking number but your package is missing, please reach out to the carrier to locate your item. If it’s still unable to be located, please complete a missing package claim and provide us with the case number and we

What is the last date I can order to get my package by Christmas?

We understand how important it is to get your order on time for the holiday! Last day to order is Friday Dec 15th, 2023! Any orders placed after Dec 15th are not guaranteed to be delivered by Christmas unless you've upgraded Second Day Shipping. Last