Our customer service is avaliable Mon- Fri 8 AM- 5 PM CT

Back to the site

Heroes & Villains

Heroes and Villains help center for all your frequently asked questions

H&V Help Center

You can track your shipment status by clicking following this link! Order Status | Heroes & Villains (heroesvillains.com)

You will need your order number beginning with HV- which can be found on your confirmation email and the email used to purchase your order 😊

Where's My Order?

If your return is within our exchange policy,

Follow the link below to submit a request to exchange an item on your order. You will need your Order Number (Beginning with HV-) and the email address you used to place the order. ⚡️

https://heroesvillains.com/a/returns

Exchange an Item

If your return is within our Returns policy,

Click the link below to submit a request to return an item on your order. You will need your Order Number (Beginning with HV-) and the email address you used to place the order. ⚡️

https://heroesvillains.com/a/returns

Return an Item

We try to process and ship orders out as soon as possible, making changes or cancellations difficult. 😔
Typically an order can only be canceled or changed within 1 hour from the time it was placed. After the hour- We cannot guarantee any changes or cancellations. If you would like to go ahead and request to cancel your order - please send an email that includes your order number and any changes to be made . 

Customerservice@heroesvillains.com

We will try our best to accommodate. 😊

Manage your orders

Get more information

General FAQs

Shipping FAQs

Orders & Payment

Returns & Exchanges

Rewards

Contact Us