Our customer service is available Mon- Fri 8AM- 5PM CT

Back to the site

Heroes & Villains

Heroes and Villains help center for all your frequently asked questions

H&V Help Center

Nice to hear from you! 😊 If you're checking in about the recent order you placed, it looks like it's yet to be shipped, but will be on the move soon! We ship out most orders within 1-3 business days (excluding weekends). 

Please note: 
-We are unable to edit orders at this time, This includes changing sizes. Your order can be cancelled within 1-hour of purchase via your order confirmation email. 

-During peak periods such as sales, holidays, and launches order processing timeframes may be extended. 

Rewards Help

What's your return and exchange policy?

Where is my Order?

Cancel/Change Order

Get more information

General FAQs

Shipping FAQs

Orders & Payment

Returns & Exchanges

Rewards

Size Charts

Get support