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Orders & Payment

Questions on payment and order status can be found here!

Pre-Order Frequently Asked Questions

What is a pre-order?Pre-orders are orders for items that are not in stock currently but are expected to be available for purchase at a later date. The estimated arrival date for the item is displayed on the product page. If you submit a pre-order, th

What forms of payment do you accept?

We accept most major methods of payment including Visa, MasterCard, Amex, Amazon Pay, and PayPal. We also offer Afterpay or Shop Pay*, if you wanna split up your payments. We may require additional identification verification to process orders that d

I changed my mind... Can I cancel?

Upon receipt of your order, we work hard to get it out the door, making it unlikely to cancel before it ships. You can cancel your order within the 1st hour via your order confirmation page or through your order history on your account.  This means t

I accidentally ordered the wrong size; can you change it for me?

Due to system limitations, We can’t make any size changes to items after your order is placed. Please make sure you’re ordering the right size! Check out our size info before checking out. If we ship your order and a size change is still needed, foll

My order was charged twice...but I only see one order.

This was likely a soft authorization charge due to a failed transaction. The funds should be returned to your account between 4-7 hours and sometimes up to 14 business days; if you have not seen them returned, please reach out to your financial insti

Price Match Policy

Heroes and Villains sale price match policy. If we lower the price of an item within 1 week of purchase, we would be happy...

California Taxes

Due to Wayfair v South Dakota, States can establish an economic nexus vs a physical nexus; meaning that we don’t have to have a physical presence in a state to be subject to state specific sales and use tax laws. Due to the economic nexus requirement

Why was my order cancelled?

If your order is cancelled without request, it is likely due to the item being out of stock! In some cases, our system may mark an order as fraudulent and cancel the order. This is normally due to a VPN or issues with billing address. Please contact