Fantastic Four Mission Bomber Jacket- August 25th, 2025. Boba Fett Flex Fit Hat- August 20th, 2025. Rebel Alliance Performance Hat- August 20th, 2025. Imperial Performance Hat- August 20th, 2025. Jedi Master Snapback Hat- August 20th, 2025. Bad Batch

<h2 data-mce-fragment="1" data-mce-style="text-align: Center;" data-sanitized-data-mce-fragment="1" data-sanitized-data-mce-style="text-align: Center;" id="isPasted" style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;montserrat&quot;, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: center;">What is a pre-order? </h2><ul style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="font-family: Arial, Helvetica, sans-serif;">Pre-orders are orders for items that are not in stock currently but are expected to be available for purchase at a later date. The estimated arrival date for the item is displayed on the product page. If you submit a pre-order, the item will be reserved for you and mailed out to you as soon as the shipment reaches our warehouse.</li></ul><hr><h2 data-mce-fragment="1" style="text-align: Center;" id="when-will-i-be-charged-for-my-pre-orders"> &#xA0;When will I be charged for my pre-order(s)?</h2><div style="text-align: left;"><ul data-mce-fragment="1"><li data-mce-fragment="1" style="font-family: Arial, Helvetica, sans-serif;">We&apos;ll charge you for the item at checkout. No surprise fees will occur!</li></ul></div><hr><h2 data-mce-fragment="1" style="text-align: Center;" id="when-will-i-receive-my-pre-orders"> &#xA0;When will I receive my pre-order(s)?</h2><div style="text-align: left;"><ul data-mce-fragment="1"><li data-mce-fragment="1" style="font-family: Arial, Helvetica, sans-serif;">We&#x2019;ll list the shipping date beneath the &#x201C;PRE-ORDER&#x201D; button, and we&apos;ll send you a shipping confirmation email when the order ships.</li><li data-mce-fragment="1" style="font-family: Arial, Helvetica, sans-serif;">&#xA0;Every product on pre-order lists an expected arrival date. Our production department is in constant contact with our vendors to try to obtain the most up-to-date information possible. Once we know something has changed, we will update our listings and the information in your account.</li><li data-mce-fragment="1" style="font-family: Arial, Helvetica, sans-serif;">We would all like pre-orders to show up within the expected time frame, but unfortunately, the supply chain is still experiencing delays. The expected arrival date is an estimate; there are no guarantees for exactly when pre-ordered products will arrive. No compensation can be given for pre-orders that arrive late. We don&apos;t recommend pre-ordering products as gifts or for special occasions that are time-sensitive.</li></ul></div><hr><h2 data-mce-fragment="1" style="text-align: Center;" id="how-can-i-see-whats-available-for-pre-orders"> &#xA0;How can I see what&#x2019;s available for pre-order(s)?</h2><div style="text-align: left;"><ul data-mce-fragment="1"><li data-mce-fragment="1" style="text-align: center; font-family: Arial, Helvetica, sans-serif;">The easiest way to stay on top of everything going on at&#xA0;Heroes and Villains is to follow us on Socials and Sign up for Emails. We will regularly announce pre-orders on Instagram&#xA0;and via email.</li></ul></div><hr><h2 data-mce-fragment="1" style="text-align: Center;" id="where-can-i-view-my-pre-orders"> &#xA0;Where can I view my pre-order(s)?</h2><div style="text-align: left;"><ul data-mce-fragment="1"><li data-mce-fragment="1" style="font-family: Arial, Helvetica, sans-serif;">After you place a pre-order, you can view it on your orders page. If you&#x2019;re not already signed into your profile, or if you purchased as a guest, you&#x2019;ll need to enter your order number (from your order confirmation email) along with the email address you used to place the order.</li></ul></div><hr><h2 data-mce-fragment="1" style="text-align: Center;" id="can-i-cancel-my-pre-orders"> &#xA0;Can I cancel my pre-order(s)?</h2><div style="text-align: center;">You can cancel most pre-orders at any time prior to their arrival at our warehouse.</div><div style="text-align: center;">If you wish to cancel a pre-order, you will need to contact customer service to complete the cancelation. Please keep in mind that if you ordered another item with your pre-order, shipping will not be refunded. </div><hr style="text-align: center;"><h2 style="text-align: center;" id="when-is-blank-expected-to-ship">When is [blank] expected to ship? </h2><h3 id="isPasted">Apparel &amp; Accessories- </h3>Fantastic Four Mission Bomber Jacket-&#xA0;August 25th, 2025Boba Fett Flex Fit Hat-&#xA0;August 20th, 2025Rebel Alliance Performance Hat-&#xA0;August 20th, 2025Imperial Performance Hat-&#xA0;August 20th, 2025Jedi Master Snapback Hat-&#xA0;August 20th, 2025Bad Batch Black Hat Hat-&#xA0;August 20th, 2025<h3 id> </h3><h3 id="bags-">Bags-</h3>Jedi Order Convertible Backpack- September 8th, 2025 Galactic Empire Backpack- September 8th, 2025Grand Army Trooper Tech Backpack- September 8th, 2025Imperial, Rebel &amp; Jedi Hydra Slings- September 8th, 2025Imperial, Rebel &amp; Jedi Traverse Tech Organizers- September 8th, 2025Imperial Star Destroyer Sling- September 8th, 2025

Pre-Order Frequently Asked Questions

We accept most major methods of payment including Visa, MasterCard, Amex, Amazon Pay, and PayPal. We also offer Afterpay or Shop Pay*, if you wanna split up your payments. We may require additional identification verification to process orders that d

We accept most major methods of payment including Visa, MasterCard, Amex, Amazon Pay, and PayPal. We also offer Afterpay or Shop Pay*, if you wanna split up your payments. We may require additional identification verification to process orders that don&#x2019;t meet our fraud prevention standards. *Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: <a href="https://protect-us.mimecast.com/s/d1voCBBnRXs7MRGKhNA-JH">affirm.com/lenders</a>. Options depend on your purchase amount, and a down payment may be required. State notices to consumers <a href="https://protect-us.mimecast.com/s/YBpgCDk0JZf5nJ9AFZxjpr">https://www.affirm.com/licenses</a>.

What forms of payment do you accept?

Upon receipt of your order, we work hard to get it out the door, making it unlikely to cancel before it ships. You can cancel your order within the 1st hour via your order confirmation page or through your order history on your account.  This means t

Upon receipt of your order, we work hard to get it out the door, making it unlikely to cancel before it ships. You can cancel your order within the 1st hour via your order confirmation page or through your order history on your account. &#xA0;This means that cancellations or changes are not guaranteed past the hour. Please double-check your shopping cart and info before checking out. If you&#x2019;re still sure you want to cancel the order; You can send customer service an email or follow our <a href="https://testhv.gorgias.help/en-US/return-&amp;-exchange-process-142976" id="isPasted" style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; color: var(--link-color); background-color: transparent; text-decoration-line: underline; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: rgba(var(--link-color-rgb), 0.6); text-underline-position: under; transition: color 0.2s ease-in-out 0s, text-decoration-color 0.2s ease-in-out 0s, -webkit-text-decoration-color 0.2s ease-in-out 0s;">returns process</a>&#xA0;for a refund for anything that meets our&#xA0;<a href="https://atsuko-faq.gorgias.help/en-US/returns-policy-142818" target="_blank" rel="noopener noreferrer"></a><a href="https://dumbgood-faq.gorgias.help/en-US/returns-policy-140598" rel="noopener noreferrer" target="_blank">return guidelines</a>. Our team is available M-F 8 AM- 5 PM CT&#xA0;

I changed my mind... Can I cancel?

Due to system limitations, We can’t make any size changes to items after your order is placed. Please make sure you’re ordering the right size! Check out our size info before checking out. If we ship your order and a size change is still needed, foll

<span id="isPasted" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 400; font-stretch: inherit; font-size: 14px; line-height: 1.5; font-family: Helvetica, Arial, sans-serif; vertical-align: baseline; color: rgb(0, 0, 0); letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Due to system limitations, We can&#x2019;t make any size changes to items after your order is placed. Please make sure you&#x2019;re ordering the right size! Check out our size info before checking out. If we ship your order and a size change is still needed, follow our&#xA0;<a href="https://atsuko-faq.gorgias.help/en-US/return-&amp;-exchange-process-142821" target="_blank" rel="noopener noreferrer"></a><a href="https://atsuko-faq.gorgias.help/en-US/return-&amp;-exchange-process-142821" target="_blank" rel="noopener noreferrer"></a><a href="https://testhv.gorgias.help/en-US/return-&amp;-exchange-process-142976" target="_blank" rel="noopener noreferrer"></a><a href="https://testhv.gorgias.help/en-US/return-&amp;-exchange-process-142976" target="_blank" rel="noopener noreferrer"></a><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: 400; font-stretch: inherit; font-size: 14px; line-height: 1.5; font-family: Helvetica, Arial, sans-serif; vertical-align: baseline;"><a href="https://testhv.gorgias.help/en-US/return-&amp;-exchange-process-142976" rel="noopener noreferrer" target="_blank">returns process</a><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 400; font-stretch: inherit; font-size: 14px; line-height: 1.5; font-family: Helvetica, Arial, sans-serif; vertical-align: baseline; color: rgb(0, 0, 0); letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;to request an exchange or refund.&#xA0;

I accidentally ordered the wrong size; can you change it for me?

This was likely a soft authorization charge due to a failed transaction. The funds should be returned to your account between 4-7 hours and sometimes up to 14 business days; if you have not seen them returned, please reach out to your financial insti

<span id="isPasted" style="orphans: 2; text-align: left; text-indent: 0px; widows: 2; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">This was likely a soft authorization charge due to a failed transaction. The funds should be returned to your account between 4-7 hours and sometimes up to 14 business days; if you have not seen them returned, please reach out to your financial institution.&#xA0;&#xA0;

My order was charged twice...but I only see one order.

Heroes and Villains sale price match policy. If we lower the price of an item within 1 week of purchase, we would be happy...

If we lower the price of an item within 1 week of purchase, we would be happy to price match and provide a store credit for the difference. Please just send us an email with your order number and the item(s) you wish to price match! &#xA0;

Price Match Policy

Due to Wayfair v South Dakota, States can establish an economic nexus vs a physical nexus; meaning that we don’t have to have a physical presence in a state to be subject to state specific sales and use tax laws. Due to the economic nexus requirement

Due to Wayfair v South Dakota, States can establish an economic nexus vs a physical nexus; meaning that we don&#x2019;t have to have a physical presence in a state to be subject to state specific sales and use tax laws. Due to the economic nexus requirements for the state of CA, We are required to collect and remit the same taxes as if we did have a physical presence there. &#xA0; With California&apos;s Hybrid-Tax laws, although you may not be located in San Diego, our tax breakdown will report a San Diego tax.&#xA0; <a href="https://www.cdtfa.ca.gov/industry/wayfair.htm" id="isPasted">https://www.cdtfa.ca.gov/industry/wayfair.htm</a>

California Taxes

If your order is cancelled without request, it is likely due to the item being out of stock! In some cases, our system may mark an order as fraudulent and cancel the order. This is normally due to a VPN or issues with billing address. Please contact

If your order is cancelled without request, it is likely due to the item being out of stock! In some cases, our system may mark an order as fraudulent and cancel the order. This is normally due to a VPN or issues with billing address. &#xA0;Please contact customer service if you have any questions or concerns!&#xA0; When your order is cancelled and refunded, you may not see a positive refund reflected in your account. Instead, the pending charge should disappear from your statement as if the charge never occurred. This means the amount is no longer being held for authorization. If the pending charge does not fall off or if you have any concerns about the status of your refund, we kindly advise you to contact your financial institution directly for further assistance and detailed information.

Orders & Payment