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Orders & Payment

5 articles

Questions on payment and order status can be found here!


What forms of payment do you accept?

We accept most major methods of payment including Visa, MasterCard, Amex, Amazon Pay, and PayPal. We also offer Afterpay or Shop Pay, if you would like to split up your payments. We may require additional identification verification to process orders

I changed my mind... Can I cancel?

Upon receipt of your order, we work hard to get it out the door, making it unlikely to cancel before it ships. We only have a 2-hour window once the hour is placed to cancel as long as our team is available. This means that cancellations or changes a

I accidentally ordered the wrong size; can you change it for me?

Due to system limitations, We can’t make any size changes to items after your order is placed. Please make sure you’re ordering the right size! Check out our size info before checking out. If we ship your order and a size change is still needed, foll

My order was charged twice...but I only see one order.

This was likely a soft authorization charge due to a failed transaction. The funds should be returned to your account between 4-7 hours and sometimes up to 14 business days; if you have not seen them returned, please reach out to your financial insti

I was charged tax in a no tax state...why?

Since we are located in Texas, the taxes charged are called "Use Tax." When taxable property and services are purchased in another state and delivered to a state with no clothing tax, no credit is allowed for sales tax paid to the other state. Use Ta